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Old 19-09-2016, 09:53 PM
Junior Member
 
Join Date: Jun 2016
Posts: 1
Default Help with a inconsistent mortgage.

Hi

Ive been paying my mortgage for 12 years currently.
And i have had few issues with the bank, refusing payments over phone, and causing me to call up, then they ask questions about the mortgage.

I found this very odd, and after the 4th time of happening, i began looking into.

It appears for 12 years ive been paying interest only mortgage, the bank refers to it as interest only also

I requested the documents which the bank say they have lost, all documents related to it are lost.

So i began digging out my documents, but my documents i have all say part and part mortgage, the land registry on property say part and part mortgages also.

Can someone give me some insight or advice, before i present to the bank.

Thanks

Jon Simons
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Old 21-09-2016, 04:52 AM
Senior Member
 
Join Date: Nov 2013
Location: Hong Kong
Posts: 154
Default Re: Help with a inconsistent mortgage.

Hi Jon,

I would write a formal letter to the bank requesting they investigate.

To save me writing everything here its better i provide a link to the FCA complaints procedure to follow.

Best of luck

Ged Ward

https://www.fca.org.uk/consumers/how-complain
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