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Old 07-09-2017, 08:32 AM
Andrewwhitmey1's Avatar
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Join Date: Dec 2014
Location: Edinburgh
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Default Property Management Edinburgh

“The key to successful property management is communication. Many letting and property management companies seem to forget that when they’re dealing with tenants and landlords they are dealing with 1. People’s homes, one of the most important aspects of their life and 2. People’s investments; likewise an extremely important part of their life. It’s no wonder landlords and tenants can get very emotional when tenancies do not run smoothly. It is a given that a property management company in Edinburgh should be trustworthy, transparent and fair (although sadly it seems that this ‘given’ is not always the case!). However even if a property management company is doing everything ‘above board’, if they don’t communicate well with all parties involved, things can blow up. Dealing with a repair, for example, property management companies will need to keep information flowing between various parties including; contractors, tenants, landlords, neighbours, factors and insurance companies – miss one of those out and matters can quickly escalate out of control. Using this example you can see how much work it can be to carry out a simple repair however its essential that everyone is kept in the loop to ensure a smooth conclusion.


An extension of communication is accessibility. Edinburgh property management companies need to make sure their team is accessible. This means offering direct dials, sharing email address and introducing technologies such as live chat and online maintenance reporting. Landlords and tenants get really frustrated when they are passed around the houses at a property management company and so having a designated property manager for each property is essential so that one person is responsible for that property and the buck stops with them. That way, if the phone rings at 4:55pm with a report of a dripping toilet, they know it’s their responsibility to make sure the problem is resolved…..if they don’t it will only come back to bite them!


So there you have it; it’s as simple as communication! That said, you need to make sure your property management company in Edinburgh is trustworthy. Choosing an ARLA Property mark agent is a good move as those regulated agents will have high standards when it comes to client accounting and letting and property management processes. Likewise checking out online reviews on Google and property management rating websites such as Allagents.co.uk will give you an insight into what people really think of that company and their property management service.”
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