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September 4, 2012

Unfair letting agent fees impact one in four

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by Gill Montia

Unfair letting agent fees impact one in four

Almost one in four people think they have been charged unfair fees by a letting agent, according to Shelter.

The charity’s research suggests that 11 million tenants across England feel have been ripped off when renting through an agent, with the most common charges faced for “administration” (14%), credit checks (10%) and renewing a contract (8%).

More than half of those surveyed believe the fees to be unfair because they were disproportionate to the cost or amount of work done by the agent.

Kay Boycott, Shelter’s director of campaigns, policy and communications, comments: “It’s scandalous that some letting agents are creaming off huge profits from the boom in private renting, by charging both tenants and landlords fees that are totally out of proportion to the service they provide.”

Shelter is keen for both renters and landlords to share their experiences of unfair fees and poor service from letting agents via its website, as it continues to investigate the less scrupulous operators in the sector.


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